Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. We would like to show you a description here but the site won’t allow us. Kit we want returned. The Voice. @Zach_R. However reading all the reports on some of the horror. com/callcosts . If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. This communication will. Horrible, they treat customers like you own them something. Have been 3 hours on chat waiting for a human to contact me, with no success. I'm moving to a new house where the old owners had VM. Openreach has just launched a revised. Despatched from BOREHAMWOOD DEPOT. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close itHi there Bradley2, Thanks for your post and welcome to the community. GXO is committed to providing a world-class, diverse workplace. Virginmedia is a residential service and there is no service guarantee. I've taken a look at our systems and I can see that your new equipment was activated. Thanks for posting, and a warm welcome to our Community Forums. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. I was in all evening and no one came to my door. Zavvi. I've received no communication from virgin addressing this, in fact both of the. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesSimply ring our friendly customer service team. I'm sorry to hear you haven't received a confirmation text for your timeslot. 09/11/23 11:22. Received into MITCHAM DEPOT. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. Good afternoon. Just another question. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals We would like to show you a description here but the site won’t allow us. You will either receive a returns slip with your original parcel. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. The message will appear within the purple envelope icon. VM have rescheduled a second delivery, but tbh even the customer service. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. BlueLou. We would like to show you a description here but the site won’t allow us. Sports Direct. Hi, I'm currently at the mercy of Yodel. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. 1. We would like to show you a description here but the site won’t allow us. “@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. Str33t. Yodel, returned to sender. GXO has collaborated with Virgin Media since 1999. Stream from Virgin Media. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Verified account Protected Tweets @; Suggested usersWe’ve all heard of phones being likened to bricks, but how about a cracked tile?That was what confronted one shopper when she opened the box for her brand new iPhone. I've had a look on my end and I can see that this property is new for Virgin. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. If Virgin Media services haven’t been installed in the property before, we may have to do small amounts of drilling in order to feed our cable into the building. There are two ways to return a parcel through Yodel. No hub and no tv box…. Really disappointed, when I goo. Options. To date not had any communication from Virgin Media chasing return of equipment. 4K compatible TV/device required to watch Ultra HD. Sorry to hear you have been having issues with your Yodel delivery. Virgin Media. I was told I’d be able to track the delivery, but got no tracking number. 15 Comments. £45. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Main menu; Bundles. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. In response to maubarreira88. 3 weeks ago. These holograms are placed in the airports of Amsterdam, Oslo and Rio de Janeiro. So you won’t need to hop around. Quote & Book. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Sign in . Mobile Your Account. I haven’t ordered a phone and have never had a contract with Virgin. 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. How to track a home delivery. and delivery tracking information. Your experience matters. Have checked junk/spam folder as well but nothing. But if the box is truly lost, wouldn’t it be eas. Account - Mobile. Virgin Phone Switchover. Forum Team In response to. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. I call virgin and they have no idea about it being returned. not to me. Virgin Media 8JAV900094632961 Your return is on its way back to Virgin Media En Route Returned. Networking and WiFi. ordered a new phone, yodel haven't delivered and no proof of postage. I was never contacted. Simply select the track your parcel link in the email and enter the code to get the latest update. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Free Member. Sports Direct. I had my new gig broadband setup a couple of weeks back with a new Hub 5. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Published: 22 Jun 2022 16:15. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. 07/11/23 17:47. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. I have had no email notifications saying the 2nd quickstart kit has even been. I tried to contact Yodel customer service. 5 million in 2020. The real trick to leaving an impression during The Voice Blind Auditions is to give the. But until Thursday evening, there is no delivery, no update, nothing. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. We would like to show you a description here but the site won’t allow us. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Str33t. We would like to show you a description here but the site won’t allow us. Enjoy M250 broadband + phone + O2 SIM for £44. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. Same here no parcel and no text message. We would like to show you a description here but the site won’t allow us. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Hi , I am very sorry about this. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times - 5172442. Yodel strikes again. Sign in . If you provide a safe place suggestion, it will need to comply with our safe place guidelines of the locations being out. Hermes and Yodel scored 1. Thanks for reaching out to us regarding your issue. We would like to show you a description here but the site won’t allow us. 0 Kudos. Delivery company Yodel says it experienced a 'cyber incident' which, one cybersecurity expert says, could be a ransomware attack. Please bear in mind that the delivery. Virgin Media - please listen. 5 stars and DPD 2. You're claiming one of them items wasn't sent back. Once it is, you'll receive a letter/email advising you of the date we're moving you over. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. Virgin Media is part of the Liberty Global organisation, which also includes other media and. We will also take a photo of your parcel when we’ve left it in a safe. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Please stop sending me endless harassing texts. As in the title. and delivery tracking information. Thanks. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. We would like to show you a description here but the site won’t allow us. Warrington, United Kingdom GAME Digital plc 6 years 2 months. Yodel say I have to speak to Virgin to get the package re sent. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Use our app to: - Send a parcel from any of our thousands of local stores. . Virgin Media. Visually impaired young Southampton fans get enhanced view special headsets pa ready. 08/11/23 21:45. Two different men tried to retrieve the parcel from me but I. VM confirmed they have not received it but the agent could not coordinate with YODEL directly and could not liaise with their voice team to communicate with YODEL. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. I am expecting delivery of the Hub 5 today myself and awaiting being sent/given a 2 hour time slot from Yodel. Virgin Mobile. Browse Virgin Media Virgin Media. VirginMedia can you please help!!!! 0 Kudos. How to track a parcel. Is there. Processed at National Hub. I've called the sales team and I think they're going to try to have it resolved today. 75 stars respectively. I have been waiting in all day for a new router to be delivered by Yodel. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. ) Need help? Visit Firstly, head to our tracking page and check the date your parcel is due to be delivered. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. Try Broadband Only from Virgin Media. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Phone. | Read 13,921-13,940 Reviews out of 74,289“@UK4reVolution Yodel tracking numbers typically begin with JJD000 followed by other numbers. All the documents were signed , all. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. ^TM” A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. Or stream, control and manage. It was initially due for delivery yesterday but I received an email on the 25th that stated it would arrive on the 29th instead. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Have been 3 hours on chat waiting for a human to contact me, with no success. | Read 366,261-366,280 Reviews out of 451,544 Head to our tracking page, enter your parcel number and see what options are available to you. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. Phone. Now I have. Yodel stole my parcel. Kits returned on 26th March, 2022 via Yodel as you intructed. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. Argos (who quite frankly are nearly as bad as Yodel) Virgin Media (if you request self install of a superhub) Tesco (Yodel also do their delivery to store service) My mum has now been waiting two days for a delivery of a garden bench which has been out for delivery since 9. Well-informed. We would like to show you a description here but the site won’t allow us. Find the closest Collect+ location or courier to you by using our store finder. She called back and left a voicemail confirming that it was booked in and would be delivered on Wednesday (tomorrow). on 29-11-2022 08:31. Options. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Enter your parcel number on our tracking page to see if you are able to enter this information online. 1 Kudo. From £ 38 a month. - View Collect+ stores on a map. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. I don’t know what to do, each party is putting the blame on the other and I’m the paying. I signed up to Virgin broadband and was told my router would arrive on the 26th. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. 7 million in fiscal 2021, up from £9. Quote & Book. Hopefully they can reconnect the older hub for now. on 30-05-2023 13:29. Have a delivered image sent directly to your device as soon as we have delivered your parcel. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Webchat Vikram told me on - 5136430. Your experience matters. I’m staggered that CRC have started using them. Virgin Media. . YODEL. To whom is May concern. Reply. I have had a look into your service on our system and I can see you recently contacted our team regarding this. on 02-12-2021 17:04. He assisted me with that but not beyond that. Simply select the track your parcel. Scam texts can also come from unrecognised numbers. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Joining in. Re: Virgin parcel scam. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. We would like to show you a description here but the site won’t allow us. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. It looks like I have received a proper contract for the broadband. We would like to show you a description here but the site won’t allow us. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. 30am yesterday. KLM – Live Hologram Bar. Stream from Virgin Media. Options. The items were not ordered or paid for by me. on 22-04-2023 10:15. Manage Your Account. We would like to show you a description here but the site won’t allow us. Options. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. Yodel also do not arrive during the time they state they will, and then expect you to stay in all day the following day. Broadband, TV, Phone & SIM. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. Hubbox. I contacted Yodel and they said we ju. So far, the order has been stolen by Yodel’s driver. Wish Local. I don’t have and have never had an account with virgin. - 4856480On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. Webchat – You can chat freely with the customer service on the web chat and. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Zavvi. Flag for a moderator. Quickstart is the quickest and easiest way to setup our services. Yodel’s Customer Service number is 0344 755 0117. My Virgin Media App. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Yodel are totally useless. Scroll down and click on create new label. on 08-11-2022 12:42. . I call virgin and they have no idea about it being returned. PER MONTH. - Create and view a Collect+ account. Build the ideal Virgin Media package for your unique needs. So I went outside my house no package, checked the neighbours. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Virgin Mobile. Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. I’m so frustrated with Yodel. Head to our tracking page, enter your parcel number and see what options are available to you. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. Everything you need is posted to you. GXO has collaborated with Virgin Media since 1999. I’ve chased Yodel and they have promised to deliver tomorrow . @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. To whom is May concern. This will be a few weeks in advance so you'll have. We can certainly check this out for you but in order to do that I will need to confirm some information with you. stole my parcel. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Account - Cable. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. It's your sole responsibility to track and update your system. Number of inclusive HD channels depends on package. How many stars would you give Virgin Media? Join the 77,833 people who've already contributed. ^SL”With the Yodel app you can. Even though I'm in a house, with a number and a postcode. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. I was told that both orders have been cancelled and that my mothers account was flagged. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Re: Yodel (oh god, no) email when. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. We would like to show you a description here but the site won’t allow us. Amazon. We would like to show you a description here but the site won’t allow us. Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. 7 million in fiscal 2021, up from £9. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. 15/11/23 09:44. Forum; Apps. I've had to take another day o. Stay safe online. Thanks for reaching out to us regarding your issue. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Yodel deliveries are often delayed. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through. However I never received a text from Yodel and eventually after waiting inside and missing work Virgin texts me stating that the package is delayed for “reasons beyond our control”. With parcel deliveries starting from just £2. - Virgin Media. on 21-11-2022 15:03. Arrange a return to one of 300 retailers through a Yodel Store. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. Why Virgin Media still use Yodel as a delivery partner I don't know. We would like to show you a description here but the site won’t allow us. I have already booked a day off this Friday (16th of Sept) for the kit to be delivered as I cannot work fro. My parcel with a hub 4 was supposed to be delivered on Tuesday. Fun story, I was in a block of flats with virgin media. Click & Collect – Once the courier has collected your parcel from the retailer you purchased the item from, you will usually be provided with a tracking code. Re: Virgin parcel scam. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Manage your broadband, TV, home phone and mobile accounts in one place. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Still no response from this CEO executive team, can I ask why virgin can't just send me a new phone as it is quite obvious I didn't receive the first one? I've not even been asked for evidence to prove I didn't receive my parcel (which I have in abundance)Yes, Virgin Media returns in the UK are completely free. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . 5 million in 2020. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. We would like to show you a description here but the site won’t allow us. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. But this was before we were due to move in - so when Yodel gave m. Your Virgin Media return Pending. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2The Barclay family have made an offer to repay in full a £1. Free tracking available as standard. Where is your parcel coming from: Where is your parcel going to: Weight. 7 stars for customer service. Good afternoon. virgin dragging their feet 3 weeks since order, struggling with - 4931565Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. They do have a business service with an SLA, but that of course costs more. Paul. Thanks,I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Thank you for the update, please let us know how things go. phone bundles. Can I get a replacement sent out. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. I then went onto virgin chat and they said another one would be sent out . We would like to show you a description here but the site won’t allow us. God help anyone waiting for a delivery from yodel. Virgin said my router should arrive on Tuesday the 6th. Yodel returned to sender. My quick start package was due to arrive between 6:30pm - 8:30pm last night. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. on 19-12-2022 11:41. We would like to show you a description here but the site won’t allow us. By Ryan Morrison. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. Please choose the Yodel Store of your choice and let us do the rest. So either collect plus yodel or virgin media have lost it and are charging me for it!”I'm in a really frustrating situation. . All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. Really disappointed, when I goo. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. Virgin Media deliver their routers via Yodel And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. wonkydragon. 09/11/23 18:12.